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Terms & Conditions for Gin Masterclasses and Gift Vouchers


Refunds & exchanges for Gin Masterclass ticket sales

Refunds & exchanges for Gin Masterclass ticket sales

1. Bass & Flinders will only offer a refund of a ticket if an event is cancelled or rescheduled. We do not offer refunds or exchanges if you simply change your mind.
2. Tickets are transferrable to another name with a minimum of 2 days notice of the booked class time.
3. Cancellations made less than 7 days before the event date, are non refundable and cannot be rescheduled.
4. If you wish to reschedule your booking date, a minimum of two weeks notice must be given. In this instance, there is no charge to reschedule your booking date.
5. Guests must be over 18 years of age to attend a gin masterclass.


Refunds & exchanges for gift certificates

1. Gift certificates are non refundable, however can be exchanged for another session time with a minimum of 7 days notice of the booked class time as long as the rescheduled date is within the time the certificate is valid for.
2. Gift Certificates ordered through our website will be delivered automatically by electronic means to the email address you specify at the time of order. Our Gift Certificates include unique numbers and configurable patterns.
3. Our Gift Certificates must be redeemed on our website, as full or part payment for a gin masterclass only from our website. A Gift Certificate cannot be used to purchase a further Gift Certificate.
4. When ordering a Gift Certificate, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate.
5. All Gift Certificates are dated and expire 6 months from the date of issue.
6. Gift Certificates cannot be exchanged for cash.
7. We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances. 

8. Gift certificates purchased prior to 5 April 2016 are valid for two people. Gift certificates purchased after 5 April 2016 are valid for one person only.

9.) In the event you are unable to redeem your voucher for reasons outside of your control, you must contact Bass and Flinders via email sales@bassandflindersdistillery.com prior to the date of expiry for further assistance. In failing to do so, no refund will be given and vouchers are non-transferrable.

10.) For group bookings, should any member fail to attend, under reasonable circumstances one ticket may be exchanged for one product valued under $100 on the day of the class only.