Terms & Conditions


Returns & Exchanges 
If you wish to exchange or return for store credit, please notify the return within 14 days of receiving the product with a note of reason and we'll be happy to do so. There are no cash refunds at this point, only exchanges or store credit. All items must be returned in unused condition. The individual is responsible for return shipping costs. For any damaged items due to shipping please notify us within 14 days of receiving and we will gladly arrange for new products to be mailed out to you asap at our cost or give you store credit. Simply email us
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Shipping
Shipping rates $7 flat rate for orders under $40,
$10 flat rate for all other orders.
Free shipping on orders over $200.
All orders will be mailed out within 7 days via Australia Post, and we will send out notifications with details and a tracking number over email once your package has been posted.
Please double check the address you supply to ensure it is correct as we will not be responsible for orders mailed out to incorrect addresses. 
You may select to pick up your order during checkout if you're local to the Mornington Peninsula area.
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Privacy Policy

What information do we collect?
We collect information from you when you register on the site, place an order, attend a masterclass or other events, enter a contest, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites.

How do we use your information?

We may use the information we collect from you when you register, purchase products, attend events and masterclasses, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please click on the unsubscribe button at the bottom of our emails to automatically remove your details form our mailing list. You will not be contacted again. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. 

Your sensitive information is sent via an SSL connection and is protected by encryption thereby preventing any 3rd party from viewing or reading data that is intercepted between the website and the website visitor. This means that private data sent to a website such as credit card numbers, are kept confidential.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

 

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 4 August 2015.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please contact us with any feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Your consent
By using our site, you consent to our privacy policy.

TERMS & CONDITIONS

 

These terms of trade are agreed to when you book Gin Masterclass or purchase a gift voucher.

Between the Bass and Flinders Distillery Pty Ltd (ACN 147 336 570) of 40 Collins Road, Dromana, Victoria 3936 (“Company”).

And the Customer as set out in the Customer form (the Customer who wishes to buy the goods and services from the Company).

  1. The Company agrees to sell and the Customer agrees to buy the goods and services on the terms and conditions set out in this Agreement.
  2. Definitions and Interpretations

1.1       Definitions

In this Agreement the following definitions apply:

“Business Day” means any day except:

  • a Saturday or Sunday; or
  • any other day, the whole or any part of which is observed as a public holiday throughout Victoria.

“Company” means the company set out in the Schedule and includes the company’s agents        and permitted assigns.

“Customer” means the customer and the customer’s agents and permitted assigns are the persons whose credit card details are completed in the credit card detail form.

“Goods and services” means the Gin Masterclasses and gift vouchers supplied by the Company.

 

1.2       Interpretation

   In this agreement, headings and boldings are only for convenience and do not affect interpretation and, unless the context requires otherwise –

  • words in the singular include the plural and the other way around;
  • words of one gender include any gender;
  • a reference to writing includes email and other communication established through the Company’s website (if any);
  • a reference to a person includes an individual, a company, partnership, joint venture, association, corporation or other body corporate and a Governmental Agency;
  • a reference to a party to this agreement includes that party's executors, administrators, successors and permitted assigns;
  • a reference to a clause or party is a reference to a clause of, and a party to, this agreement;
  • a reference to a thing (including, but not limited to, a right) includes any part of that thing but nothing in this clause 2.7 implies that performance of part of an obligation constitutes performance of the obligation;
  • a reference to a right includes a remedy, power, authority, discretion or benefit;
  • a reference to legislation includes any amendment to that legislation, any consolidation or replacement of it, and any subordinate legislation made under it and any rules, regulations and guidelines issued under that legislation or subsidiary legislation;
  • a reference to a document, including this agreement, includes any amendment or supplement to, or replacement or novation of, that document or this agreement, as the case may be;
  • if a word or phrase is defined, another grammatical form of that word or phrase has a corresponding meaning;
  • examples are descriptive only and not exhaustive;
  • a provision must not be construed against a party merely because that party was responsible for preparing this agreement or that provision; and
  • a reference to a body, other than a party to this agreement (including an association, authority, corporation, body corporate or institution), whether statutory or not –
    • which ceases to exist;
    • which is reconstituted, renamed or replaced; or
    • whose powers or functions are transferred to another body,
    • is a reference to the body which replaces it or which serves substantially the same purposes or has the same powers or functions.

1.3       If the date on which any act, matter or thing is to be done falls on a day which is not a Business Day, that act, matter or thing:

  • 3.1 If it involves a payment other than a payment which is due on demand must be done on or by the preceding Business Day; and
  • 3.2 In all other cases, must be done on or by the next Business Day.

2.0       General

2.1       Whole Agreement

            2.1.1    These terms of trade apply to all transactions between the Company and the Customer relating to the provision of the goods and services.

3.0       Purchasing a booking for a Gin Masterclass

3.1.1      The Company may provide the Customer with a booking ticket confirming the Customer may participate in a Gin Masterclass (“Masterclass”) on a set time, day, date and place (the “Booking Ticket”).

3.1.2      The Booking Ticket is valid for one Masterclass only as noted on the details of the Booking Ticket.

3.1.3      The Customer must be an adult aged 18 years and older to purchase a Booking Ticket.  The Company reserves its right to request the Customer to provide proof of age documents at any time.

3.1.4      The Company reserves the right to amend the date, time, day and place of the Masterclass at any time.   The Company will notify the Customer of any changes to the Masterclass as soon as practicable, at which point an amended Booking Ticket will be sent by electronic mail to the Customer.

3.2       Purchasing a gift voucher

  3.2.1      The Company may provide the Customer with a gift voucher.

3.2.2      The Customer must be an adult aged 18 years and older to purchase a gift voucher.  The Company reserves its right to request the Customer to provide proof of age documents at any time.

3.2.3      A gift voucher is valid for twelve months from the date of purchase.  The date of validity of the gift voucher may be extended at the absolute discretion of the Company without any obligation to do so.

4.0       Cancellations and transfers

4.1       Gin Masterclasses

            4.1.1      The Customer agrees that the purchase of a Gin Masterclass Booking Ticket is a non-refundable transaction between the Company and the Customer.

            4.1.2      Masterclass Booking Tickets are Booking Tickets for Masterclasses at the Company only.  The Booking Ticket will not be exchanged for the Company’s products.

            4.1.3      Subject to the discretion of the Company and provided the customer gives at least seven days notice to the Company, the Customer may reschedule their Masterclass to a different time, day, date and place at all times subject to availability of Masterclasses’ vacant places.

            4.1.4      The Company consents to Booking Tickets being transferred to an adult aged 18 years or older subject to the Customer notifying the Company in writing prior to the commencement of the Masterclass of the transfer of the Booking Ticket.  To transfer the Booking Ticket, the Customer must provide the Company with the full name, mobile phone number, address and date of birth of the transferee.

            4.1.5      The Company reserves its right to cancel Masterclasses at any time and the Customer is not entitled to any compensation, expenses or claims for losses.

            4.1.6      The Customer acknowledges that if they fail to attend a Masterclass in accordance with the Booking Ticket, then their booking is lost and the Customer is not entitled to change their booking after the event.

4.2       Gift vouchers

            4.2.1      The Customer agrees that the purchase of a gift voucher is a non-refundable transaction between the Company and the Customer.

            4.2.2      Gift vouchers may only be redeemed for the Company’s Masterclasses and not for the Company’s products.

            4.2.3(a)  The Customer may transfer a gift voucher to another adult aged 18 years and over at any time provided the Customer notifies the Company in writing prior to the booking of a Masterclass.  The Customer must provide the following details of the transferee:  full name, mobile phone number, address and date of birth.

            4.2.3(b)  The Customer acknowledges that he/she is aware and accepts the twelve month expiry period commences from the date of purchase not the date of the transfer of the gift voucher.

5.0       General

            5.1.1      The Customer agrees with the Company to engage in the responsible consumption of alcohol at the Masterclass.

            5.1.2      The Customer acknowledges and is aware that alcohol is served at the Masterclasses and it is not appropriate for Customers to attend who are alcoholics, allergic to liquor or are unable to control their consumption of liquor. Customers attend Masterclasses at their own risk.

            5.1.3      The Company is not responsible for the Customer’s consumption of liquor and the Customer at all times remains responsible for their own personal consumption of liquor.

            5.1.4      The Company will provide drinking water at all times and Customers are encouraged to consume the drinking water provided during the Masterclass.

            5.1.5      The Company reserves its right to change these terms and conditions at its absolute discretion and at any time without notification to the Customer.

            5.1.5      The Company reserves its right to change the pricing of Masterclasses at its absolute discretion and at any time without notification to the Customer.

 

 

6.0       Customer’s disclaimer

            6.1.1      The Customer agrees to disclaim any right to rescind or cancel these terms and conditions or to claim for damages or restitution arising out of any alleged misrepresentation by any employee, agent or representative of the Company.

            6.1.2      The Customer agrees and acknowledges that the Customer purchased the goods and services relying solely on the Customer’s own skill, judgement and evaluation of the goods and services.



Questions about the Terms of Service should be sent to us at sales@bassandflindersdistillery.com.


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